Welcome to our FAQ page! We’ve put together a list of frequently asked questions so you can get quick and helpful answers. If you can’t find what you’re looking for, visit our site.
- Where does the sheepskin used in jackets come from?
- Our lambskin is sourced from renowned Pakistani tanneries known for their high quality materials.
- Are your leather jackets made of real, high-quality lambskin?
- Yes, our jackets are made of genuine and premium grade A sheepskin.
- How do I determine my size when ordering a leather jacket from your website?
- We offer a detailed size chart to help you find the perfect fit. You can also contact our customer service for help.
- Can I customize the color or style of the leather jacket?
- We currently offer a wide selection of pre-defined styles and colors. Customization options are also available upon request.
- What care and maintenance does a leather jacket require?
- We recommend regular skin conditioning and moisture protection. Please read our user guide for detailed instructions.
- Do you guarantee or guarantee the quality of your coats?
- We stand by the quality of our products and offer a 30 return policy against manufacturing defects. See our warranty policy for details.
- Are your leather jackets handcrafted or mass-produced?
- Our leather jackets are made by skilled craftsmen with attention to detail and quality.
- Can I return or exchange the jacket if it doesn’t fit, or do I change my mind?
- Yes, we have a return and exchange policy. Please see our website for details and terms.
- What is the shipping and handling time for orders placed on your website?
- Delivery time may vary by location. We provide EU 3-5 day GLS free shipping. We also offer free cash on delivery via GLS in Hungary, Slovakia and the Czech Republic. You can find the estimated delivery times during the checkout process. We deliver our coats from our warehouse in Hungary.
- Are the coats designed to suit different seasons or specifically for cold weather?
- Our coats are versatile and can be worn in different seasons. Some are designed for warmth, while others are lighter for transitional periods.
- Are there special handling instructions for off-season storage of the coat?
- We recommend storing your jacket in a cool, dry place and protecting it in a breathable garment bag to avoid dust and moisture.
- Do you offer international shipping for customers outside of your country?
- Yes, we offer international shipping to many countries. You can check if your seat is eligible during the checkout process.
- Are the leather jackets ethically sourced and produced?
- We are committed to ethical sourcing and production practices. Our jackets are sourced from renowned Pakistani manufacturers.
- What payment methods do you accept on your website?
- We accept a variety of payment methods including credit cards, PayPal and Apple. Details can be found during the payment process.
- Are there ongoing promotions, discounts or loyalty programs for regular customers?
- We regularly offer promotions and discounts. You can subscribe to our newsletter to receive special offers.
- How do I contact customer service if I have additional questions or concerns?
- You can reach our customer service team at info.buneri@garmentsx.com , including e-mail and telephone support.
- Can I find customer reviews or testimonials on your website to learn more about quality and customer satisfaction?
- Yes, you can find customer reviews and testimonials on our product pages to gain insight from other customers.
- Are there specific recommendations for skin care such as cleansing and conditioning?
- We provide detailed care instructions on our website, including cleaning and conditioning tips to help maintain the quality of your leather jacket.
