FAQ Page
Frequently Asked Questions (FAQ)
Welcome to our FAQ page! We've compiled a list of common questions to provide you with quick and helpful answers. Whether you're a new customer or a long-time supporter, we hope these answers offer valuable insights. Explore the categories below to find answers to specific topics. If you can't locate the information you need, feel free to reach out to our dedicated customer support either by filling the "Contact Us" form, available on the menu or by clicking on the "HELP" button at the bottom.
What shipping methods are availbale?
- Shipping times may vary depending on your location. We offer EU 3-5 Days GLS Free shipping. We also offer Free Cash on Delivery via GLS in Hungary, Slovakia, And Czech Republic. You can find estimated delivery times during the checkout process. Our Jackets are shipped from our Warehouse in Hungary.
How long will it take to get my package?
- You can find estimated delivery times during the checkout process. Our Jackets are shipped from our Warehouse in Hungary.
Do you ship internationally?
Yes we ship all over Europe except UK and Switzerland
What payment methods are accepted?
We currently accept all major credit cards and PayPal for your convenience.
Is buying on-line safe?
Absolutely. We prioritize the security of your online shopping experience. Our website employs advanced encryption and security measures to protect your personal information during transactions. Additionally, we adhere to industry best practices to ensure a safe and secure environment for all your purchases. If you have any concerns or questions, feel free to reach out to our customer support team. Your safety and satisfaction are our top priorities.
What makes your leather jackets unique?
Our leather jackets are crafted from premium quality materials, combining timeless style with durability. Each piece is designed to showcase exceptional craftsmanship and attention to detail.
How do I choose the right size for my leather jacket?
Refer to our detailed size guide on the product page to ensure the perfect fit. If you have further questions, feel free to contact our customer support for personalized assistance.
How should I care for and clean my leather jacket?
Check our leather care guide for detailed instructions on how to maintain the quality of your jacket. Generally, avoid excessive exposure to water and direct sunlight, and use a leather conditioner for long-lasting softness.
What is your return policy?
We accept free returns within 60 days of purchase. Please visit our returns and exchanges page for detailed instructions on how to initiate a return.
Are there any upcoming promotions or discounts?
Can I find your clothing in physical stores, or is it exclusively online?
Currently, our products are available exclusively online through our official website.
What materials are used in your clothing?
We use high-quality materials that are specified on each product page. Common materials include cotton, and leather designed for comfort and durability.
Where do you source your leather, and what type of leather is used in your jackets?
We source our leather from reputable suppliers in Pakistan, and the type of leather varies by design. Common types include full-grain, top-grain, and genuine leather. Details for each jacket are available on the product page.
How do you ensure the quality of your leather jackets?
Our jackets undergo rigorous quality control processes. We prioritize selecting premium materials and inspect each jacket for craftsmanship, ensuring they meet our high standards before reaching our customers.
Can I customize or personalize a leather jacket?
Yes, we offer customizable options for select leather jackets! Explore the customization choices available on the product page, allowing you to add a personal touch to your jacket.
How long does it take for a customized jacket to be shipped?
Please note that customized jackets have a slightly longer processing time than our standard items. The unique nature of these orders requires additional attention to ensure your specifications are met. You can find estimated shipping dates on the product page, and we appreciate your understanding as we craft a jacket tailored to your preferences.
Can I expedite the shipping for my customized jacket?
Currently, we do not offer expedited shipping for customized orders. However, we strive to provide accurate shipping estimates, and the wait is well worth the personalized and unique jacket you'll receive.